Refund policy

We understand that sometimes a product may not be exactly what you were hoping for. Therefore, we offer free returns for store credit or the original receipt of payment, no exchanges. Returns must be requested in our Returns Portal within 14 days of the delivery date. To be eligible for a return, the product must be in the same condition you received it, unworn/unused. You will also need the receipt or proof of purchase. Once a return is approved and you are emailed a return label, the package must be in USPS' possession within 1 week. .

All returns are to be shipped to the following address.

Shannon Liz, LLC, P.O. Box 7, Oceanville, NJ 08231

To start a return, you can click here.

You can always contact us for any return question at customersupport@shannonliz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), swimsuits and lingerie, and personal care goods (such as beauty products). Discounted items are not returnable. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

We do not accept returns on sale items, discounted items or gift cards.